Privacy Policy

Privacy Policy

Effective Date June 14, 2026

Introduction

Visiting Animal Friends (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information of our clients. This Privacy Policy explains how we collect, use, store, and disclose information obtained through our pet sitting, dog walking, pet training, and related services. By engaging our services, you acknowledge that you have read and understood this Privacy Policy. 

Information We Collect
We collect the following information:

• Personal information

• Full name

• Home address

• Phone number

• Email address

• Emergency Contact information

• Pet Information

• Pet name

• Breed, age, and medical information

• Veterinary contact information

• Behavioral and training history

• Feeding and medication instructions

• Rabies vaccination number

• Vaccinations status

• Property and Access Information

• Home entry instructions

• Alarm codes

• Gate codes

• Lockbox information

• Key management details

• Payment Information

• Billing address 

• Payment records

• Transaction history

Note: Payment card information may be processed by third-party payment providers and not stored directly by us.

How We Use information
We use information to:

• Provide pet care services

• Schedule appointments and visits

• Communicate with clients

• Respond to emergencies involving pets

• Process payments

• Improve our services

• Meet legal and insurance requirements

• Maintain business records

Photo and Pet Updates
During service visits we may take photos or videos of pets and send them to clients as service updates.
With your separate consent, we may use pet photos or videos for:

• Social media

• Marketing materials

• Company website

• Advertising

We will not publicly share your address, contact information, or other identifying personal information without permission. 

Information Sharing 
We do not sell, trade, or share client personal information with a third party for marketing or sales. 
We may share information only when necessary with:

• Employees or contractors providing services 

• Our software database system to maintain accurate records

• Veterinarians during emergencies

• Payment processors to ensure successful payments

• Insurance providers to stay compliant

• Government authorities when legally required (i.e. The Regional Parks Service)

All personnel with access to client information are expected to maintain confidentiality. 

Data Security
We take reasonable measures to protect personal information from unauthorized access, disclosure, alteration, or destruction. These measures may include: 

• Two-step authentication

• Password-protected software

• Secure cloud storage

• Limited employee access

• Secure disposal of records

Data Retention 
We retain client information only as long as reasonably necessary to: 

• Provide services

• Maintain business records

• Comply with legal obligations

• Resolve disputes

• Enforce agreements

California Privacy Rights 
If you are a California resident, you may have rights regarding your personal information, including: 

• The right to know what information we collect

• The right to request correction of inaccurate information

• The right to request deletion of certain information

• The right to access information we maintain about you

To submit a privacy-related request, contact us using the information below. 

Email address: info@visitingaf.org.

Changes to This Policy 

We may update this Privacy Policy from time to time. The most current version will be provided upon request and may be posted on our website.